FAQs

Frequently Asked Questions

📦 Orders & Delivery

How can I track my order?
Once your order has shipped, you will receive an email with your tracking number. You can also track your package in real-time via our Track My Order page.

What are the delivery times?
Canada: 7 to 20 business days.
United States: 7 to 20 business days.
Delivery times may vary depending on stock availability and the time of year.

Is delivery free?
Yes! Shipping is free for all orders in Canada and the United States.

↩️ Returns & Refunds

What is your return policy?
We accept returns within 30 days of receiving your order. Items must be unused and in their original packaging. See our Return Policy for full details.

How do I initiate a return?
Contact us via our Contact page, including your order number and the reason for the return. Our team will guide you through the next steps.

💳 Payments

What payment methods do you accept?
We accept Visa, Mastercard, and American Express credit cards, as well as Apple Pay and Google Pay for fast and secure checkout.

Is my payment information secure?
Absolutely. Our store uses SSL encryption and payments are processed securely via Shopify Payments. We do not store any banking information.

👤 Customer Account

How do I create an account?
Click on the account icon at the top of the page and follow the instructions to create your profile. An account allows you to track your orders, manage your addresses, and save your favorite items.

I forgot my password, what should I do?
On the login page, click "Forgot password" and enter your email address. You will receive a link to reset your password.

📬 Customer Service

How can I contact you?
You can reach us via our contact form, by email at contact@evabeauty-secrets.com, or via the live chat available on our store.

What are your response times?
We respond to all inquiries within 24 to 48 business hours.